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What rules apply to live chat?
What rules apply to live chat?

Our chatiquette for the use of the chat

Carsten avatar
Written by Carsten
Updated over a week ago

We are delighted that you are using the eCademy app to make learning in your company innovative and inspiring.

For support with questions or technical problems, we offer a live chat function within the eCademy app.

The chat enables quick and easy contact with our support team. We attach particular importance to ensuring that communication is fair, respectful and friendly from both sides.

The following rules apply to its use:

  • Based on our Code of Conduct, we would like to point out that we do not tolerate discrimination against our employees, customers and suppliers, especially in matters of gender, age, local or social origin: Gender, age, local or social origin, skin color, religion or ideology, sexual orientation and disability.

  • Please ask your questions in the chat in a fair, respectful and friendly manner.

  • Observe the legal requirements by not posting any texts or images in the chat whose content is illegal, pornographic, extremist, racist, inciting violence, offensive, damaging to reputation or business.

  • In the event of violations of these principles, we will examine them legally and, if necessary, take legal action following an internal assessment. Please note the agreement on data storage in accordance with the agreement concluded with the companies on the order data agreement.

If you have any questions, please contact us at [email protected].

We wish you a successful learning experience and look forward to supporting you.

Yours

Cornelsen eCademy

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